Did My Credit Card Get Charged Twice?

Our system sometimes puts a "hold" on your account that can appear to be a second charge. This hold should be released within a week. You can view a full list of payments under your Account Settings on your Parent Insight Dashboard.

1) Click on the drop-down menu in the upper-right corner of the Dashboard.

2) Select Account Settings.

3) Click My Subscription.

4) Click Review your order history.

This will show you a full list of charges, refunds, and voids that have been made on your account. If you have any questions, please contact us via email at support@dreambox.com or by phone at 1 (877) 451-7845, ext. 4. We are available Monday through Friday from 5AM to 5PM PT.

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