Troubleshooting Tips: Computer

Below are effective troubleshooting steps to try if DreamBox does not operate as normal. If these tips don't resolve the issue, please don't hesitate to email us at support@dreambox.com or call us at 1 (877) 451-7845 ext. 3.
 
Before attempting any troubleshooting, be sure to check your internet connection. You must be connected to the internet in order to access DreamBox. If students are kicked out of their accounts in the middle of a lesson or if you see the error message, "Unable to access DreamBox at this time", there is a strong chance that something is interfering with your internet connection. DreamBox may not be recognized as a "safe" site by your firewall settings, or your connection may not be strong enough to handle the number of students playing at the same time. We may be able to help you troubleshoot these issues, but you will need to contact your school, district, or board IT department for internet connection issues. If you are a parent or home subscriber, you may need to contact your Internet Service Provider.

TROUBLESHOOTING ON A COMPUTER

1) Restart your web browser
Sometimes browsers get "stuck" if they have been open for a long time, if you have many tabs and windows open at the same time, or if you are running many different programs. To help the browser run smoothly again, close all open browser windows and shut down any programs you don't need. Then try opening a new browser window and log back in to DreamBox.

2) Try a different web browser
Many issues can be resolved simply by trying a different web browser. Open a different browser than the one you are currently using. Common browsers include Mozilla Firefox , Google Chrome , Internet Explorer , and Safari .

3) Clear your browser cache
Web browsers store a large amount of information as you browse the internet. As a result, your browser may fill up with unnecessary cookies and other website data that affects its performance. This can cause the DreamBox screen to appear blank or solid blue after you log in. Clearing your browser cache will clean up specific types of stored data and most often resolves the issue. This is typically a simple process and normally takes less than five minutes. Listed below are directions to clear the cache on common web browsers. For basic directions on how to do this in each of the four major web browsers, click HERE.

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