Possible Error Codes and Messages

While using DreamBox, you may encounter an error code or an error message. Please look for the code or message below for steps to take to resolve the issue. If you continue to receive the error, or if you do not see your error listed below, please contact us at support@dreambox.com or call us at 1 (877) 451-7845. We are available from 5am to 5pm Pacific Standard Time, Monday through Friday.

Try using the 'Search' feature on your computer or tablet to easily locate your error. On a Windows PC, type Ctrl+F. On a Mac, type ⌘+F. On a tablet, use the built-in Search bar.

PARENT/TEACHER/ADMIN LOGIN AND USAGE ERRORS

  • 10200 - "Invalid email or password. Please try again."
    Confirm that you are using the correct email address and password for your account. Click the "Forgot Password?" link to reset your password.
  • 500-0-x-x-x-xxxxxxxx - "Sorry, there was a problem retrieving the requested data. Sometimes refreshing or logging in again can resolve this."
    If you recently added a new student to your Family Dashboard, or if your teacher account was just recently created, it can take up to 24 hours for the data to sync up and be ready to view. Please try again later. If you continue to receive the error after 24 hours, please contact us.
  • New students are not yet ready to be displayed
    If you recently added a new student to your Family Dashboard, it can take up to 24 hours for the data to sync up and be ready to view. Please try again later.

CLEVER/SSO LOGIN ERRORS

  • 1024-1026
    Please contact us.
  • 1030-1036
    Please contact us.
  • 1037 - "We're sorry, there has been a problem logging you into DreamBox. Please return to your login page to try again."
    Try logging the student in again. If you continue to receive the error, please contact us.

STUDENT LOGIN AND USAGE ERRORS

  • 10010 - "DreamBox encountered an error."
    Please contact us.
  • 10020 - "School code not valid. Please try again."
    Confirm that you are entering the correct school code. Parents, please contact the student's teacher. School teachers and administrators can view the school code on the Insight Dashboard. For instructions, click HERE.
  • 10030 - "Classroom not found. Please try again."
    Please contact us.
  • 10040 - "Incorrect username or password. Please try again."
    Confirm that the student is using the correct username and password. Parents, please contact the student's teacher. School teachers and administrators can view student login information on the Insight Dashboard. For instructions, click HERE.
  • 10050 - "Please re-enter your password."
    Confirm that the student is using the correct username and password. Parents, please contact the student's teacher. School teachers and administrators can view student login information on the Insight Dashboard. For instructions, click HERE.
  • 10060 - "Incorrect username or password. Please try again."
    Confirm that the student is using the correct username and password. Parents, please contact the student's teacher. School teachers and administrators can view student login information on the Insight Dashboard. For instructions, click HERE.
  • 10070 - "License not found. Please notify your teacher."
    Please contact us.
  • 10080 - "Student assigned to a different classroom. Please notify your teacher."
    Confirm the student's correct classroom.
  • 10090 - "To continue playing DreamBox, you must upgrade to the current version. Please notify your teacher."
    Confirm the DreamBox Math Green and Blue iPad apps have the most recent update. For instructions to update the apps, click HERE.
  • 10120 - "No classrooms found. Please notify your teacher."
    Please contact us.
  • 10210 - "DreamBox encountered an error. Please contact ipad-support@dreambox.com."
    Please contact us.
  • 10220 - "Session expired. Please log in again."
    Try logging in again. If you continue to receive the error, please contact us.
  • 10230 - "DreamBox encountered an error. Please log in again."
    Try logging in again. If you continue to receive the error, please contact us.
  • 10240 - "No valid student licenses found. Please contact ipad-support@dreambox.com."
    Please contact us.
  • 19999 - "DreamBox Learning is temporarily unavailable while we perform site maintenance. We apologize for the inconvenience."
    Please try again later.
  • 20010 - "Incorrect username or password. Please try again."
    Confirm that the student is using the correct username and password. Parents, please contact the student's teacher. School teachers and administrators can view student login information on the Insight Dashboard. For instructions, click HERE.
  • 20020 - "We are having trouble communicating with DreamBox. Please try again."
    Please try again later. If you continue to receive the error, please contact us.
  • 20030 - "Oops! You need an Internet connection to play DreamBox Math. Please check your settings and try again."
    Confirm that the iPad is connected to the internet. Troubleshoot any possible issues with your network or home router.
  • 20040 - "An error occurred. Please log in again."
    Try logging in again. If you continue to receive the error, please contact us.
  • 20045 - "An error occurred. Please log in again."
    Try logging in again. If you continue to receive the error, please contact us.
  • 20050 - "URL not recognized. Please update DreamBox Math or log in again."
    Confirm the DreamBox Math Green and Blue iPad apps have the most recent update. For instructions to update the apps, click HERE.
  • 20055 - "URL not recognized. Please update DreamBox Math or log in again."
    Confirm the DreamBox Math Green and Blue iPad apps have the most recent update. For instructions to update the apps, click HERE.
  • 30000-30017
    Please contact us.
  • 30018
    Confirm that you do not have firewall settings or parental control software that may be preventing DreamBox from connecting to your network. Please contact us if the error continues after adding DreamBox to your whitelists/security filters or after disabling security. For more information, click HERE.
  • 30019
    Confirm that the user is not signed in to two devices (such as on an iPad and a comptuer). If you continue to receive the error, please contact us.
  • 30020-30024
    Please contact us.
  • 35001-35003
    Confirm that both the DreamBox Math Green and DreamBox Math Blue apps are downloaded. If you continue to receive the error, please contact us.

 

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